Love it, or we make it right.
Every Walden delivery is covered by our 100% satisfaction guarantee. If a single cut isn’t what you hoped for, tell us — we’ll replace it, credit it, or refund it.
- 100% satisfaction guarantee on every delivery
- Hand-butchered and flash-frozen at peak — never a grocery case
- Pasture-raised in the East by 30+ small, family farms
Skip, change or cancel anytime
If it isn’t right,
it isn’t your problem.
We can’t stand over your stove, and we know exactly how it feels to spend real money on food and then feel silly complaining about it. So we took that part off the table. If anything in your delivery falls short — a cut you didn’t love, a package that didn’t travel well, an order that didn’t show up when it should have — one message is all it takes.
No forms. No proving it. No shipping frozen meat back across New England.
- Our goal: one message and it’s handled
- Replace it, credit it, or refund it
- Nothing to send back.
- Every delivery, not just your first
How we make it right
Most companies bury this part. Here’s the whole process, start to finish.
Tell us what happened
Email, phone or DM us. A sentence is plenty. You won’t be badgered for photos, receipts, or a reason we find acceptable.
Pick your fix
A replacement in your next delivery, a credit on your account, or your money back. You choose with us.
We take it from there
Nothing to return, nothing to chase. And the note goes back to the butcher and the farm, because a problem you flag is the only way we find out something slipped.
What the guarantee doesn’t cover
Meat done the Walden way
Healthier in every way — for animals, farmers, land and families.
Farms you can name
32 regenerative farms across the East Coast raising animals right.
Healthy meat
No antibiotics or hormones, ever. Lab-tested for nutrient-density.
Delivered free
Hand-delivered to you, free. Skip, reschedule, or step away any time.
Love it, guaranteed
Not satisfied? A replacement, a credit, or your money back.
More omega-3’s than grocery-store meat
We sent our cuts to an independent lab and compared them to USDA commodity averages.
What we don’t claim
The Walden difference
| Walden | Grocery store | Butcherbox | |
|---|---|---|---|
| Sourcing | 30+ East Coast farms | Unknown origin | US and internationally, including Australia, Canada and Norway. |
| Pay for farmers | $0.50 of every food dollar | $0.12 of every food dollar | Not disclosed |
| Published nutrient data | Independent lab data, on every protein, published. | Mandated nutritional facts panel only. | Mandated nutritional facts panel only. No independent lab data published. |
| Regenerative farming | All proteins | Limited availability | Select products (ground beef, roast turkey breast, ground lamb). |
23,000+ families. Why they stay.
“My gut feels better, the meals I make taste a thousand times better, and I actually eat less meat than I used to. Walden is the best.”
“The quality is unmatched. I could never eat meat from a grocery-store cooler again.”
“My family can tell the difference between Walden and supermarket meat. It’s that good.”
+56 Member Net Promoter Score. 75% rate their share as perfect.
We can promise this
because we know every farm.
A guarantee is easy to print and, for most, expensive to keep. Ours is affordable for three reasons: we buy whole animals from 32 family farms we’ve stood on, hand-butcher them ourselves, and freeze them at peak instead of letting them age under a grocery light. When you control the whole chain, there isn’t much left to go wrong — and when something does, we know exactly who to call.
Regenerative farms · Paid 333% above commodity · No antibiotics or hormones, ever
Meet our farmers →
Three steps and you’re in
Build your share
Pick your own cuts — steaks, ground, chops, chicken, sausage, seafood. Prefer we curate a balanced mix? That works too.
Hand-delivered free
Hand-butchered and flash-frozen at peak flavor, then delivered to your door. Skip a month any time you need to.
Adjust to your taste
More steak, fewer birds, a month off — tune your share any time before it’s packed.
The easiest way to try Walden
Your first delivery, guaranteed
A monthly share, hand-delivered free. If any part of it isn’t what you hoped for, we make it right.
- Covered on every delivery, not just your first
- Nothing to ship back, no photos, no forms
- Grass-fed beef, pasture-raised pork & chicken, house-made sausage
- Delicious, nutrient-dense meat from 32 family farms
- Change, skip, or cancel any time
What most folks ask
What exactly does the guarantee cover?
Anything in your delivery that isn’t what you hoped for — a cut you didn’t love, a package that didn’t travel well, an order that arrived late or short. Tell us and you choose the fix: a replacement in your next delivery, a credit, or a refund.
Do I have to send anything back?
No. We’re not going to ask you to freight frozen meat back across New England to prove a point. Once you tell us, it’s handled.
How do I reach a person?
Our Member Experience team is located in Massachusetts and answers within 24 hours on weekdays. You’ll be talking to someone who knows the difference between a chuck roast and a sirloin tip.
Is there a catch, or a limit?
No catch. Skip, change or cancel anytime. Our member experience team is ready to help make sure you’re 100% satisfied with your delivery.
Do I have to commit to anything?
No subscription lock-in. Build your first box, set your rhythm, and change your cuts, skip a delivery, or step away any time before an order is packed.
How much freezer space do I need?
A rough rule: one cubic foot holds about 25–35 pounds. Most members find a single freezer drawer covers a delivery. You choose the size and frequency, so you’re never buried.
Fresh or frozen?
Frozen at peak and vacuum-sealed, which holds quality better than a “fresh” case that’s been sitting for days. Thaw what you need, when you need it.
Where do you deliver?
Most of New England, New York, and New Jersey — via home delivery or 1-day ground shipping, from Portland, ME to central NJ. Enter your zip when you build your box to confirm.
Can I really pick every cut?
Yes — that’s the Build Your Own plan. Choose everything from everyday ground beef to cuts your butcher rarely carries. Prefer we handle it? Curated builds a balanced mix around your preferences, and you can exclude anything.
Is this like organic?
We go beyond it. Organic certification is expensive and often co-opted by large operations — much “organic” beef is still feedlot-raised on organic grain. Our farms pledge no pesticides, herbicides, antibiotics, or hormones, and we audit against the Walden Way.
The only risk is finding out how good it is.
Pick your cuts, name your plan, and taste it for yourself. If it isn’t everything we’ve said, we’ll make it right — and you can skip or cancel anytime.
Enjoy Walden and a 100% Money-Back Guarantee →